Privacy Policy

Estate Media Co

Effective date: 1/06/2026

Estate Media Co respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, book our services or interact with our business.

Estate Media Co provides property media services including photography, floor plans, video, drone content, social media content and related property marketing services.

1. Information we collect

We may collect personal information from clients, property owners, tenants, agents, agencies, suppliers, website users and other people we interact with.

This may include:

Name, business name and job title
Email address and phone number
Billing and payment details
Property address and booking information
Access instructions for properties
Communications between you and Estate Media Co
Images, video, floor plans and other property media
Social media handles or account details where relevant to a service
Website usage information, including analytics, cookies, IP address, browser type and pages visited

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect information

We may collect personal information when you:

Visit or submit an enquiry through our website
Contact us by phone, email, text message, social media or online form
Book a photo, video, floor plan, drone or content service
Provide property access details or job instructions
Engage us through a real estate agency or property-related business
Interact with our social media, advertising or marketing campaigns
Pay an invoice or request a quote

In some cases, information may be provided to us by a real estate agent, agency, property owner, tenant, property manager or another authorised person.

3. Why we collect your information

We collect and use personal information to:

Respond to enquiries
Provide quotes and booking confirmations
Deliver photography, video, floor plan, drone and content services
Communicate with clients, agents, property owners and occupants
Manage property access and job requirements
Edit, deliver, archive and manage media files
Process payments, invoices and accounts
Improve our website, services and client experience
Promote our services, where permitted
Meet legal, insurance, record keeping and business obligations

4. Property images, video and media

As part of our services, Estate Media Co may capture photos, videos, drone footage, floor plans and other property-related content.

This media is usually created for real estate marketing, leasing, sales campaigns, agency promotion, social media, website use and related property advertising.

Clients are responsible for ensuring that the property is ready to be photographed and that any personal, private, sensitive or confidential items are removed or hidden before the shoot.

Where people appear in images or video, we will take reasonable steps to ensure the content is appropriate for the agreed purpose.

5. Use of media for portfolio and marketing

Unless otherwise agreed in writing, Estate Media Co may use selected images, video or project examples for our own portfolio, website, social media, advertising, case studies, presentations and promotional material.

We will not intentionally publish private personal information, sensitive details or confidential client information in our marketing material.

If you would like specific media withheld from our portfolio or promotional use, please contact us in writing.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate our business. This may include disclosure to:

Real estate agents, agencies and property managers
Property owners, vendors, landlords or authorised representatives
Photographers, videographers, editors, floor planners, drone operators and contractors
Cloud storage, file delivery and image hosting providers
Booking, invoicing, accounting and payment platforms
Website hosting, analytics and marketing service providers
Professional advisers, insurers or legal representatives
Government, regulatory or law enforcement bodies where required by law

We do not sell personal information to third parties.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information and media files may be stored using secure digital systems, cloud platforms, hard drives, business software and email systems.

While we take reasonable precautions, no method of online transmission or storage is completely secure. You should avoid sending highly sensitive information unless necessary.

8. How long we keep information

We keep personal information and media files for as long as reasonably required for business, legal, insurance, tax, portfolio, record keeping and client service purposes.

Property media may be archived for future access, re-orders, client requests, marketing records or business continuity.

When information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it.

9. Website cookies and analytics

Our website may use cookies, tracking pixels, analytics tools and similar technologies to understand website traffic, improve user experience and support marketing activities.

These tools may collect information such as browser type, device information, pages visited, time spent on the website and general location data.

You can usually disable cookies through your browser settings, although some website features may not function properly.

10. Direct marketing

We may use your contact details to send updates, offers, service information, newsletters or marketing communications that may be relevant to you or your business.

You can opt out of marketing communications at any time by using the unsubscribe link where available or by contacting us directly.

Even if you opt out of marketing, we may still contact you about bookings, invoices, service updates or important business matters.

11. Accessing or correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes.

12. Overseas disclosure

Some of the digital tools, cloud storage platforms, editing systems, website services or software providers we use may store or process information outside Australia.

Where we use these services, we take reasonable steps to work with reputable providers and protect the information we handle.

13. Third-party websites and platforms

Our website, emails or social media pages may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party services.

You should review their privacy policies before providing personal information.

14. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, technology or legal obligations.

The latest version will be available on our website.

16. Contact us

For privacy questions, access requests or complaints, please contact:

Estate Media Co
Email: [Insert email address]
Phone: [Insert phone number]
Website: estatemediaco.au
Address: Central Coast, NSW

Last updated: 1/06/2026